-keep hospital name, number, address, and vets on walls by all phones
-play classical music in reception.
-in reception, have a gift shop with leashes, treats, books, etc. . .
-keep dog scale in reception to be easily accessible
-hang price sheets by phone
-have file boxes for prescriptions, drop offs, hospitalization, surgery, and boarding in back
-have file boxes in reception for drop off, hospital, surgery, and boarding going home that day
-in reception, have mail-box-type square slots for multiple filled prescriptions–behind some sort of locak-able door?
-in reception, have a file box for “to-be filed” records
-no clutter on reception counter, exam rooms, etc. . .
-have breath mints, lint brush, outside exam rooms
-have slot for files outside each exam room door
-have each exam room stocked identically
-have cat exam room with scale and cat stuff inside
-don’t store product/hospital supplies in exam rooms
-keep a mini fridge in each exam room with vax
-in pharmacy, have a list taped to doors of what meds are in each cabinet and what shelf it’s on
-in cupboard have names of drugs typed on shelf where it belongs
-have a tiny fridge just for meds
-inside pharmacy cabinets have rows labeled for specific meds
-put a whiteboard by all phones in the back
-have a bulletin board in back with vet names on top for phone messages
-1 book for each logged controlled substance—all stored in an accordion “pendiflex” file
-have internet access in common area that can be monitored
-have a treatment board for hospital meds and squares to be checked off twice a day
-have a separate board for routine vax
-have a surgery board that displays pet first and last name, weight and results of mandatory pre-surgery blood work
-also have a scale in back near sx prep area
-use colored letter stickers with first 2 letters of owner last name on radiographs
– type radiograph labels in consistent manner
-on radiograph envelope, mark first and last name of animal, date each radiograph is taken, what part was radiographed, and vet who ordered/took it
-keep sheet next to processor to show date & person who cleaned and refilled fluids
-never dump processor chem down the sink
-immediately outside surgery room have a cupboard (like in den) for gloves, masks, etc
-have small washer & dryer just for sx items
-put spray hose on bathtub
-use plastic storage drawers as well as shelves in inventory room
-in overstock room, have shelves with specific labels for products
-in inventory room, food room, vax fridge, and pharmacy have check lists to mark off items as they are used
Catty Remarks