MY Hospital [Part 2: Physical Hospital Organization]

-keep hospital name, number, address, and vets on walls by all phones

-play classical music in reception.

-in reception, have a gift shop with leashes, treats, books, etc. . .

-keep dog scale in reception to be easily accessible

-hang price sheets by phone

-have file boxes for prescriptions, drop offs, hospitalization, surgery, and boarding in back

-have file boxes in reception for drop off, hospital, surgery, and boarding going home that day

-in reception, have mail-box-type square slots for multiple filled prescriptions–behind some sort of locak-able door?

-in reception, have a file box for “to-be filed” records

-no clutter on reception counter, exam rooms, etc. . .

-have breath mints, lint brush, outside exam rooms

-have slot for files outside each exam room door

-have each exam room stocked identically

-have cat exam room with scale and cat stuff inside

-don’t store product/hospital supplies in exam rooms

-keep a mini fridge in each exam room with vax

-in pharmacy, have a list taped to doors of what meds are in each cabinet and what shelf it’s on

-in cupboard have names of drugs typed on shelf where it belongs

-have a tiny fridge just for meds

-inside pharmacy cabinets have rows labeled for specific meds

-put a whiteboard by all phones in the back

-have a bulletin board in back with vet names on top for phone messages

-1 book for each logged controlled substance—all stored in an accordion “pendiflex” file

-have internet access in common area that can be monitored

-have a treatment board for hospital meds and squares to be checked off twice a day

-have a separate board for routine vax

-have a surgery board that displays pet first and last name, weight and results of mandatory pre-surgery blood work

-also have a scale in back near sx prep area

-use colored letter stickers with first 2 letters of owner last name on radiographs

– type radiograph labels in consistent manner

-on radiograph envelope, mark first and last name of animal, date each radiograph is taken, what part was radiographed, and vet who ordered/took it

-keep sheet next to processor to show date & person who cleaned and refilled fluids

-never dump processor chem down the sink

-immediately outside surgery room have a cupboard (like in den) for gloves, masks, etc

-have small washer & dryer just for sx items

-put spray hose on bathtub

-use plastic storage drawers as well as shelves in inventory room

-in overstock room, have shelves with specific labels for products

-in inventory room, food room, vax fridge, and pharmacy have check lists to mark off items as they are used