Behavioral Interview Q&A Brainstorm

4 May

 

  1. Talk about a time when you had to work closely with someone whose personality was very different from yours.

I am a unique person, so most everyone has a different personality then me!  I like to learn through diversity, so it’s a strength when I can combine my talents with someone else’s different positive attributes.

 

  1. Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?
  2. We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague.

Spring break was the busiest week of the year for the hospital and everybody was expected to work overtime and do extra.  A coworker of mine did a lot of extra shifts during the week, but when we were scheduled on Friday, she was 2 hours late, leaving me short-handed.  I gave her the silent treatment, and she accosted me and asked me what my problem was.  I told her nicely why I didn’t appreciate her behavior, but it created a rift for the rest of our time there.  I’m not sure her reaction would have been any different, but I wish I would have just been up front in the first place.

  1. Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?

Clients are reluctant or unhelpful many times when I tried to collect a pet’s history.  For instance, sometimes I could tell the cat had an abscess (which is usually caused by a cat fight/bite) because we saw them frequently, but the owner was oblivious and thought maybe it was a spider bite.  I asked the right questions in order to get helpful answers.  When the owner strayed from helpful info, I would redirect, by asking a specific and pointed questions to get at the answers the vet would need to proceed.

If the role you’re interviewing for works with clients, definitely be ready for one of these. Find an example of a time where you successfully represented your company or team and delivered exceptional customer service.

  1. Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?

At Cat’s Meow, we had a gold star client who always brought her 5 pets in, and always did every recommendation and more.  I always try to give timely and friendly service, but I would make a concerted effort to keep things on time with her, and made a special point to remember details about her cats when she visited.

  1. Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?

At my last vet hospital, an irate owner took her dog home before we could start its dental because she was unhappy with the estimate.  After she had a chance to calm down, I called and offered to walk her through the estimate in person.  She agreed and I explained in detail what each line of the estimate was, why it was recommended, and why we couldn’t be specific about some costs.  I also patiently answered all of her questions.  When we came out of the room, she was all smiles and thank yous and not only re-scheduled her dog for the dental, but put her 2nd dog on the schedule also.  And she did follow through with both of those dentals.

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